What Our Customers Are Saying
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Todd Brownson, Bean Station, TNStore Location: Maryville TN
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Absolutely love this dealership and staff. We got my wife's '15 SuperLow here in April 2022 and returned on May 21,2022 to get my '15 Dyna Wide Glide. The staff and crew made both 8 hr trips from Wv well worth the experience. We are recommending Marysville dealership to everyone we know. It wasn't about the sale, everyone involved was truly concerned with our satisfaction and made every effort to help us realize our dream of or purchases and didn't try to push the sale. By far the very BEST Harley dealership we have had the pleasure of dealing with. Well worth the ride. Can't thank you enough.
Lonnie Harbaugh, BERKELEY SPRINGS, WVStore Location: Maryville TN -
Stopped in at Smoky Mountain Harley-Davidson Outpost - Bryson City. The ladies there were fantastic and just a pleasure to talk with and extremely helpful. Wonderful customer service and wonderful experience!
RANDALL DOTSON, OUTER BANKS, NCStore Location: Pigeon Forge TN -
I wanted to reach out about my recent purchase. after working there for a few years I finally had the opportunity to purchase a motorcycle. I came in to purchase some parts and while talking to Matt M. I spotted a bike that I was interested in test riding. the test ride was great and she took me through some great winding roads and a short stint on the highway so I could get a real feel for the bike. I loved it. Thanks to Matt, Stewey, and Shane they got me a great deal on my trade in and on the new purchase. then the part I have always dreaded, finance. I was working with Katelyn, she made the entire process so easy! Has to have been the best purchase I have ever gone through with. when I came in she had everything set up and ready to go, I was barely in the office for 15 minutes! After working there for over 3 years and hearing about the award winning team then being on the other side of it was amazing! you guys are GREAT! Like dealing with family.
I will continue to send anyone who asks your way!ML&R
Dump Trucksean goodman, knoxville, TENNESSEEStore Location: Maryville TN -
Great parts salesman and service people
-Anonymous -
From out of town(Iowa) stopped in to get a few things and happened to talk to their service manager Brian, told him my fog lights and 12v. Charger wasnt working. He said, Well swing it around back and pull it in, well take a look for ya. So I did and then a text came out and rolled her in the back. Brian said to come back in a bit and well see what we find. So I went up front and bought a few items and went back to the service dept. to see what they found. It was a fuse, they found it, replaced it free of charge!! Hands down great people there at Smokey Mountain!! Treated me like family and Im definitely spreading the word!! If your thinking of going, Do It!! Check that place out!! Very cool set up and people you can call family!!! Thanks guys for going above and beyond to help a guy out!!!!
Sam Warden, Minden, IAStore Location: Maryville TN -
My wife & I visted the Maryville area this past week, and since I am a long time H~D rider and current HOG member, we HAD to stop in and check the store out.
WOW!!!!!!!
First of all, beautiful store, very clean and great selection of merchandise ... , including many beautiful bikes!!!
BUT ... more impressive than all this, was the friendliness of everyone there!! Each and every person we talked to had a smile for us, and were right there to help and answer any qustions we may of had.
SPECIAL shout out to the gentleman working the parts counter. Im sorry I did not catch his name .. I think he said he may have been from Dallad, Tx. He not only took the time to greet us, and talk to us, he told us all about the area, spending whatever time with us that we requested. GREAT people there!!!!!
I felt like the store respected me ... and my wife!!!
If resoect is given, respect will be returned
If we ever decide to one day relocate to this area, Smoky Mt HD has earned my business, and will become my go to store.
Thanks again Smoky Mt HD ... you guys are great!!Jon Homsley, Jacksonville, FLStore Location: Maryville TN -
First off, I would like to thank Scot (owner)for taking the time out of his busy day to make sure I was 100% satisfied. The staff made buying a new bike a simple, service dept was outstanding, delivery was great. Thank you
Dan WolochukStore Location: Maryville TN -
This is the best place to get a motorcycle they are intelligent friendly funny and keep it real
I'm very satisfied with the purchase of my bike and the professionalism they display is above and beyond what anyone would expect makes you feel welcome too
Like I said I did not make a mistake getting anything at smhdKenneth Whaley, Maryville, TNStore Location: Maryville TN -
Best Harley dealer, period. They make you feel like family whether youre browsing or buying. Absolutely no pressure to buy at all, some of the best prices youll find on a bike. Ill put it this way, I will only buy a Harley from this dealer, and Ive driven 10 hours each way to buy 2 bikes from them. Top notch in every aspect. Lee in financing did an awesome job, the 3 stars is just because Eaglemark Finance isnt known for their great interest rates.
LouIs W, Galveston, TXStore Location: Maryville TN -
Rented a bike to ride the Blue Ridge...AWESOME staff at the Maryville HD, shout out to Dolly and Jersey for being so friendly and knowledgeable! Way to welcome out of towners girls!!
Don Manion, Grants Pass, OREGONStore Location: Maryville TN -
My husband and I were on a bike trip from North Alabama to Gatlinburg. Just before Madisonville, it started cutting out. Long story short we had to be towed to Smokey Mountain Harley and got there just before closing. Sean in the service department was a tremendous help and got us scheduled for first thing on Saturday morning. Sean was able to find the part need and get us back on the road Saturday. Matt worked hard to try and help us with transportation to our condo but we ended up taking a Uber. My husband and I had talked about trading our current bike in for a newer, bigger and with more features. We remembered Matt from the night before and asked to speak with him. We did not trade on Saturday but will soon. My husband and I have talked and when we get ready we will only deal with Matt and Smokey Mountain Harley. Thank you for turning a potentially terrible weekend into a fun-filled one.
Shannon Franks, Albertville, ALStore Location: Maryville TN -
The only reason I gave this dealership 5 stars......is because they didn't have a 6!!!! I've been actively working to trade my Electra Glide Limited for a softail - Fatboy, Heritage, Road King - for a few months. Living in Athens, AL I looked at my local dealership (Redstone HD), Columbia HD, Moonshine HD (Franklin, TN), and a pile of others. As a disabled veteran I had pretty serious budget constraints coming into any deal. Every other dealer was either over-priced with no movement in cost, or just crappy to deal with (Moonshine in particular), but I saw this Fat Boy on the SM HD website, did an internet inquiry, received a contact from Jackie, and the deal was in motion. These guys got the same "I can do" numbers as every other dealer, but instead of trying to selling me a junk bike or talk me into something outside of my budget range, they found a gorgeous Fat Boy. Yes, I drove 4 hours - one way - with a check in hand and only seeing pictures, phone calls, and emails.....do it again??? You better believe!!! Everything from the bike being ready for test ride when I got there, to rolling in/out of the business office, this crew is legit and on the ball!! Thanks to Jackie, Shaun, Stewwy, Lee, Jagger, Mr. Ron, Josh, and Red....these folks are the most customer oriented, professional, and personal dealership staff I have ever dealt with. If you are California, Maine, Key West, or Seattle.......It will be worth the trip to see these folks about a Harley and all the trimmings!!!!!
John Tate, Athens, ALStore Location: Maryville TN -
I had one of the best experiences at this Harley Davidson store. Perry helped me find the helmet that worked for me on our first visit to this store. We returned there recently to purchase my helmet and buy a few more accessories. In a word: MARTI! This sweet employee carried my purse and coat around for me while she introduced me to my first Harley jacket purchase. She was so friendly and helpful, and did I mention she CARRIED MY STUFF FOR ME? We will definitely return to this, our favorite Harley store. (And we live 3 hours away with at least 3 Harley stores closer to our home.)
Lori Couch, Atkins, VIRGINIAStore Location: Maryville TN -
Purchased my 2013 XL1200c yesterday and Matt,Beth,& Lee made it a fast and great experience. Fantastic dealership and fantastic people. Thank you for a great buying experience!
Ray Fiore, BLAIRSVILLE, GEORGIAStore Location: Maryville TN -
Visited your store on Sunday afternoon, 2 Sept, Joseph Whittington in parts was immensely helpful and knowledgeable. The atmosphere was friendly and comfortable we ended up spending around $400.00 vs just going in and getting a single part. Eventho we live in Sunbright, Tn we will visit your store vs going to other H-D dealers much closer. Your staff is a direct reflection upon your company and yesterday they did you proud.
Ronald Davis SunbrightStore Location: Maryville TN -
I enjoyed every minute of my experience at Smokey Mountain H-D. Everyone treated me like an old friend. Matt McCommon guided me threw the purchase with great professionalism and I felt like he cared about my needs and desires. Duncan took me on a very nice test ride, answered all my questions very well and was eager to show me a good time. I interacted with many employees and everyone was friendly and made me feel at home. I am so happy I went to Smokey mountain H-D for my purchase. Thank you everyone at Smokey Mountain. I could go on and on but the sun is up and the Dragon is calling
Albert Brodzinski, Webster, NEW YORKStore Location: Maryville TN -
We stopped in and everyone was very knowledgeable,attentive and friendly. The girls went above and beyond to help us find exactly what we were looking for and when it came time to checkout the girls at the register were even able to contact the Maryville location to verify my purchase earlier in the week so I could get my free gift. We are from New York and these two Harley locations were by far the nicest I have ever been to and the customer service was better than any Harley store I have visited anywhere. We will be back every time we are in town and recommend these locations to anyone in need of anything Harley Davidson.
Patrick Thompson, Staten island, NYStore Location: Kodak TN -
my wife has searched for our pictures on your facebook we purchased a 2004 heritage softail on sept 6 she said it was not posted yet . we had a great experience at your dealership. thanks leon & Janice witham.
leon witham, somerset, KYStore Location: Maryville TN -
Jamie Ellis was our sales person who helped us pick out riding jacket and cloves, shirts, very helpfull during whole process.
thank you so much Jamie!Larry Schenk, Oliver Springs, TNStore Location: Maryville TN -
While on a vacation road trip ride from Florida, my wife, me, and another couple had occasion to visit this store just to check it out. We alsowanted to ensure we had proper air pressures for our continued ride. I ended up having an issue with my rear air shock not taking/ holding air. I worked with Damien Meredith in Service, who was more than helpful and great in trying to assess the issue. We finally ended up putting the bike into the shop for further diagnosis of the problem. Within a short amount of time, the problem was corrected, covered under warranty, and we were happily back on our way to continue on our road trip, of course after a few t-shirt purchases to boot!The shop staff, atmosphere, and experience overall was about the most pleasant and efficient as any that I've ever experienced at a dealership. I'm just sorry that I live as far away as I do, otherwise I'd love to be at some of the events they've had there and that they're advertising for the future. At least we have a house in Franklin, NC, where we can travel to and visit the dealership when we're in the area.Cool place that I hope to get back to again soon!Thank you for making our experience enjoyable!
Mitch Van Sant, Plantation, FLStore Location: Maryville TN -
I want to thank Lee Oliver for a great experience at the Smokey Mountain, Maryville Tn. location. The sales experience was excellent and VERY professional. Buying a bike long distance can sometimes be taxing but this was almost flawless and I thank him and the staff for a pleasant buying experience. My wife and I are forever customers. Any calls or correspondence since the purchase in June of 2017 have been returned or answered in a timely fashion with absolutely no complaints. Smokey Mountain Harley Davidson/ Maryville, Tn. is OFF THE HOOK!!!!! GREAT. Thank you for a great experience.
Gary Early, Parrish, FLORIDAStore Location: Maryville TN -
Jeff was my first point of contact, and he took the time to explain the differences in bikes to me. Over the next few days, he stayed in touch with me often. I actually found other bikes that I liked just as well as the Electra Glide that I purchased, but I came back to this dealership because of the exceptional experience that both Jeff and Chris delivered!
Chris even stayed late after closing to complete my paperwork.
I highly recommend them and I am enjoying my new bike today!Eric Hall, Greeneville, TNStore Location: Kodak TN -
Last week my wife and I rented a tri Glide from this dealership.
It was a great experience.
They were helpful friendly.
The Trike worked perfectly .
This was the first using a trike, my wife's bad knee makes it hard to get on and off our street glide.
Loved having the convenience of the trike's GPS, and reverse, made it a pleasure to tour the smoky mountain area.
The trike was real comfortable for the wife.
She was able once again to ride in the open air behind me.
Thanks for renting trikes.-Anonymous -
After attempting to buy a bike from the two Knoxville locations (Attempting meaning that could not get waited on at either store), my wife and I drove the 50 miles one way to SMH-D in Maryville. Wow! What a difference between the folks there versus the other guys. Scott Nelson treated us like old friends and in just a little while we finalized the purchase of our 2016 Road Glide Ultra. Every person at SMH-D treats us like family when we go visit. This is the only place we go to purchase accessories, clothes service, etc. To top it off, The Shed has the best BBQ sandwich around. Thank you, Scott for making every visit enjoyable.
Robert Stephens, Knoxville, TENNESSEEStore Location: Maryville TN -
I've been on another brand for twenty-one straight years, even consulting with that motorcycle company and writing for their corporate magazine. In all those years I'd never been tempted to switch..until I ran into Smoky Mountain Harley. I wandered into the showroom one day and was greeted with a "Hi" and a smile from pretty much every breathing body in the place. Much different from many other dealers, this was a fun experience. Repeat visits had repeat results. Same experience at The Shed: friendly people genuinely concerned that the customer experience is not just a good one, but an outstanding one. I was leaning toward a change when I was approached my Mike Walker, salesman and magician extroardinaire, offering assistance. By the end of the day I had a pristine 2014 Switchback under my butt heading home, completely satisfied with the entire episode. They gave me a fair trade price for my metric bike, equally fair price on the Switchback and the transaction was smooth as silk. Two weeks later and I'm as satisfied as I was the day I made the deal and I anticipate that continuing. I know for sure that I'd still be on my "other" bike if I hadn't encountered SMHD. Thanks guys, ya done good.
Bob Denney, Loudon, TNStore Location: Maryville TN -
this was the by far best experience ive ever had buying a bike, every staff member I came in contact with went above and beyond taking care of me. my personal opinion is that this the greatest dealership around hands down . thanks guys for making buying my first Harley a memorable one.
William Hopkins, sevierville, TNStore Location: Maryville TN -
THANK YOU DAVID SHARPE for all your help during and after the purchase
of my Ultra Classic.We went to SMH and was welcomed as soon as we walked in.
We started looking at used bikes and salesman DAVID SHARPE came
over and introduced himself. I cannot say enough about David. I was looking at 3 different
bikes and was having trouble deciding. David was there the whole
time, answwering my questions, my wife's questions, helping me in any way.
He is easy to talk with, professional and no pressure. I felt very
comfortable and bought the Ultra Classic that day.We live in Crossville and had been to 2 HD dealerships closer
to us. One dealership didn't even talk to us as we were looking and
at the other the salesman was too busy sitting at his desk looking at
his computer to even get up. David Sharpe and SMH are my dealer, could not have been treated better
by everyone there. As long as I live in Tennessee I will go nowhere else.
Owners Scott and Monet, you have a great team of people at SMH. Thanks,
Mark
Crossville, TnMark HStore Location: Maryville TN -
Great shop, quickly changed my oil and washed my bike without an appointment. Great customer service in the shop and on the sales floor with a great lounge to sip coffee and watch TV while you wait. Plus the shed to have a bite to eat and beer. Great shop!
Charles Pugh, Knoxville, TENNESSEEStore Location: Maryville TN -
Absolutely the best dealership around. I wouldn't buy from anywhere else. Big shoutout to the best salesman David Sharpe. He was such great help and will buy from him again! We love being a part of this Harley family-and family is exactly what they make you feel like.
Drew Jen Rodriguez, Sparta, TNStore Location: Maryville TN -
Just bought a beautiful softail deluxe from Maryville's large selection of used bikes. Everyone from the owner to sales, service, parts was awesome. Thanks team you all are great
James Pasini, Lenoir City, TNStore Location: Maryville TN -
I broke down while visiting your beautiful city. Your staff made me feel at ease. The problem was expertly diagnosed right the first time. I felt at home at your dealership. It was obvious the Service Department was busy but they squeezed me in because I broke down out of town on vacation. You had the part in stock which amazed me. I enjoyed browsing and shopping while I was waiting. I had the best ribs at your restaurant. Time flew by and I was back on the road in no time. I don't remember my Service Advisors name but he was very professional, polite, and made me feel at ease.
Robert Hales, Pineville, LOUISIANAStore Location: Maryville TN -
Ian Christopher is a top-notch guy. My six friends and I, while traveling on our Blue Ridge/Smoky Mountain adventure which started in Illinois, stopped at Smoky Mountain HD. My one friend needed a new tire and my brand new CVO was running rough. Ian welcomed us and got to our bikes within the hour. My friend got a new front tire as the other one was cupped and I was told that the bike was just fine and that the roughness was residual from the ten-hour days of riding rough in the mountains. The bike did indeed smooth out after being on flatter ground for awhile. I had no fears for the long trek back to Illinois after my visit to Ian and Smoky Mountain HD. Thank you so much for making an old guy calmer!
Edward Joyce, Plainfield, ILStore Location: Maryville TN -
Used SMHD's rental service during my 3 week car road trip through Southern USA for a 1-day ride through the Smoky Mountain Area. The online reservation worked very well and smooth, the pickup on the (unfortunately a little rainy) day was well prepared, we even got 2 sets of rain gear just for the case and a recommendation where to go based on the weather conditions. The Heritage Softail was the perfect choice for our trip.
Thank you for that great experience! Alle the best from Vienna, Austria!Robert Karl, Vienna, AUSTRIAStore Location: Maryville TN -
This is hands down THE BEST HARLEY DEALER ANYWHERE. I rode down from Maryland on my 2012 dresser and had voltage regulator issues about 2 miles from this dealer. I explained the issue to Mike in service and they IMMEDIATELY took the bike even though I heard another employee say that they were running behind. It took about 2 hours to fix, but during that time, we loved exploring one of the nicest HD showrooms ever. We ended up purchasing apparel and helmets from Josh in sales. Libby even gave us a discount on our purchases. We then went to their restaurant and got some GREAT BBQ. After lunch, they washed my bike and it looked like it came off the showroom floor. The repair charge was VERY reasonable as well. I am still a little pissed that a 2012 Harley with 8000 miles broke down but this Harley dealer made up for this 10 times over and saved our vacation. They even were going to give me a great price on a rental bike if the bike could not be repaired while I waited. I just cannot get over how friendly and accommodating this dealer was in addition to being the coolest, nicest and bad-ass Harley Davidson dealer anywhere. Thanks again Smoky Mountain Harley
Mike and Brenda Aswall -
My husband and I bought a new bike from you guys this past week and I have to say that I have never met any more nicer people anywhere. From the time that Jeff talked to Jay on the phone before we came down there until the you guys helped load the bike into the trailer, I couldn't ask to have been treated any nicer. I would recommend you to everyone! Thank you so much
Barbara Edwards -
Broke down on 129 while on vac. 8/7/12. got towed in by Ben from H&H. Service dept took my bike in right away. Unfortunately parts not in stock. I rented a ultra classic for a couple days (great deal)and had a blast. I've been an auto repair shop owner in Hartford Ct. for over 20 years and know how important customer service is. Mr Maddux, you have an awesome team working for you. (stinkers has the best ribs) Thanks, ill be back.
Kevin Richard -
Was there last fall and had a outstanding adventure. The service and all round personalities made our stay there worth coming back this 4th of July with more friends.
Louis Jone -
I would like to thank Kenny Cooper and the mechanics that repaired my bike during our Woodlands HOG chapter ride to your area. I would have been left behind and have to catch up with the rest of the group on a later date but your service dept. made a great effort to get my bike repaired quickly. Thanks again.
Mike Clifton -
I just wanted to say what a good time we had Saturday night at the Carl Hayes show. I had met several first timers to the Shed. They had a ball. Looking forward to more.
Acie Key -
We first want to start off by saying Thank You to all of you there at Smoky Mountain H-D, Maryville, TN. We arrived at your dealership with the intent to replace the rear tire and buy a couple of T-shirts which then escalated into a cut found in the front tire, needing to be replaced as well, to rear brakes needing to be replaced, then the worse happened.we found out there was transmission issues. This bike had only about 13,000 miles on it when we arrived.We had some issues with this bike prior to this trip (leak that to 4 visit to 2 different H-D dealers to fix, 3 rear tires-Yeah, 3 rear tires on a 2008, handling issues, etc. and we bought this bike new, straight off of the showroom floor), but on this trip started the BEST worse experience (And we mean that you all turn our bad experience into the BEST experience we could imagine) in our H-D ownership. We rode out of there on a beautiful 2008, 105th Anniversary Edition FLHTCU. What made this happen?? Wonderful people there at your dealership.Tony (Awesome guy, true professional and made us feel like family), Samson (You are the Man!!! Even though I am sure our bike issues were frustrating and maybe even us-never did you indicate your were frustrated with us, you handled everything with true professionalism!), Lori (Super helpful, explained EVERYTHING on the financial paper work, extremely kind), the lady in the office next to Lori (I so wish I could remember her name as she was very helpful and kind as well!!), the gentleman back in sales/service that took our picture and gave us our T-Shirts, the gentleman that I, Tina, spoke to on the phone on Monday, May 16th to take care of our bill that we accidently skipped out on (very nice and helpful!), the gentleman that came out when we first pulled into your parking lot (it had started to rain (again) and you told us we could park under the covered roof area beside the Shed. This act may seem incidental to some, but it made all of us (10 people, 7 bikes) feel like special, valued customers! To all the rest of the employees we came into contact (you were very friendly and helpful!!) and last but not least Scott the owner! You did not have to apologize to us, but it was greatly appreciated. Thank you for all you did for us. It went beyond both our comprehensions that you would do this as these issues were not your fault. Oh my goodness I wish I knew everyone's name there that we did come into contact with because you all made this experience a good one. There was not one individual there that we had a negative experience with. THANK YOU, THANK YOU to all of you at Smoky Mountain H-D, Maryville, you are what customer service is all about, you have it down to a science. You will always hold a special place in our hearts and we will be back on our next visit to the Smoky Mountains. And you can be assured we will be singing your praises to all our Harley Davidson friends, which we already have started doing!!!! We cannot say it enough.Thank You again for all you did and do. Smoky Mountain Harley Davidson, Maryville, TN is the best!!!! There is not another dealership out there like you and we have visited many.
Major and Tina Hazelwood, Trafalgar, INDIANA -
WHAT A GREAT SHOW SATURDAY NIGHT! I loved Hayes!!! This is the coolest small venue in east TN! Made me want to buy a Harley just to be as cool as the rest of the crowd
Heather Blanton -
I visited Gatlinburg the weekend of the 8th through the 10th of April and had a great time mostly because of your great service. I arrived on the 8th at my hotel and my bike would not restart appeared to be a problem with security system. After doing all I knew to do I contacted your Service department. You sent someone promptly to my rescue and picked up the bike. On Saturday I picked up the bike and your service tech thought it was only a bad connection in the key fob battery compartment. The bike was running fine at that point. When I got up to leave Sunday morning the bike would not start again. Knowing that there was not a technician on duty on Sundays I was in a panic. I called the shop any way and told them my dilemma. I was 2 hundred miles from home, needing to be back for an important day at work on Monday, and had a broken motorcycle. You guys went above and beyond to get me going. You picked up me and the bike called in a technician that found the problem and within 3 hours had me on my way. This was the first trip I had taken with my new girl friend telling her how much fun it is to travel on motorcycles. Thank you for making the trip a pleasant experience even with the problems we endured. Makes me want to come up and buy my next Harley from you guys. When you say superior customer service you mean it. A rare commodity these days! Thanks again and feel free to put me on your email list I would like to know about any events you may be having.
Danny Free -
Hello Scott,
I doubt you will remember me, but I am the original owner of Rhea's Diving Services just down the road from you guys. I now live in Gainesville Florida, but still own a home in Maryville and come by your stores each and every time I am in town.-Anonymous -
I wanted to take the time to again, (I did this in person when I bought my 2006 Road King from Kevin) thank you, and compliment yet another member of your marvelous staff.
Anonymous -
Rebecca Latham, is another employee that has helped to keep me as raving fan of SMHD. Back in June I was at SMHD and Rebecca helped me look for a proper helmet. We found the one I wanted, but you didn't have my size. Rebecca called all your other stores and even Knoxville, but this was a discontinued model and no one had it. She then took the time to put the model number and sku # on a business card so I could look once I got back to Florida. That weekend we attended the Hackensaw Boys concert at the shed and she and the other staff treated me and my Florida friends like family. I did find the helmet in Sturgis in August as I had kept Rebecca's card with me until I found what I wanted.
-Anonymous -
This past Christmas Eve I came in and Rebecca remembered me and I told her I found the helmet and she was very pleased. She told me about a customer of yours that is a diver from Canada and that I might want to communicate with him if I was interested. She said she would send me his info, and of course I never really expected this to be remembered. January 3rd Rebecca called me here in Florida and gave me the gentleman's contact info, and as you can imagine I was blown away. I don't know if it was the fact that she remembered or that she cared enough to do what she said she would do, but either way I was deeply impressed. Sadly it is hard to find this type of customer service these days, especially not at most Harley shops.
-Anonymous -
I travel for a living and have been to virtually every Harley dealership in Florida, and over 70 other dealerships in the USA and around the world, and I never have I been treated better than at SMH-D.
-Anonymous -
Scott you are obviously a very good business man who has created a wonderful work environment and have surrounded yourself with some great talent...
-Anonymous -
Please keep up the great work, take good care of Rebecca, Angie, Shane, and many others who consistently give me reasons to rave about you guys everywhere I go.
Thank you, David RheaDavid Rhea -
Hi Scott,
Just wanted to say hello and let you know what a fabulous experience that we had this weekend at your store. We were in town for the weekend and spent our time on our 2000 Road King Classic. We rode up and down the mountains and enjoyed the beautiful fall foliage there in TN. On one of our trips back into town we stopped into the Pigeon Forge store and eyed a new Ultra Classic. A nice salesman named David answered our questions and ran some prelim numbers for us. We decided to go on to the Maryville store (our favorite) and see what they had to offer. We really were "just looking" and never had any intention to buy. Once we got to the Maryville store we found a new Ultra Classic Limited that was our "dream bike." We worked with Gary and started talking about the bike and all of the eye candy on it. Gary offered us a test drive and my husband and I just looked at each other in disbelief! Out of all of the H-D dealerships that we've been in (and that's A LOT) we've never been offered a test drive. Gary set us up with an escort named Jack. Jack is the man! He took us on a nice little spin and stayed with us while Gary waited on another customer. We asked Gary about numbers on a possible trade-in for the new bike. He worked with James and they presented "the deal" to us. Never in a million years did my husband and I think that we would be back the next day to actually purchase the Limited! Wow! Everyone from Chuck in parts, Lori in Finance (who worked hard on that credit card machine for us) to Shaun (who did an excellent and thorough job on the bike overview presentation) to Gary our "busy but gonna get you the best deal" salesman all helped to make our visit exceptional and FUN! Of course Jack is probably 90% of why we actually got serious about the bike in the first place. He's a good 'ole boy that shares his experience, knowledge and stories with strangers who are lucky to now call him friend. We look forward to stopping in next time we're in the area to say hello to everyone since we're now part of the Smoky Mountain H-D Family!! Hopefully we'll get to make to a concert next year. Enjoying the Ride, Rod & Lisa PattonRod and Lisa Patton -
Just wanted you to know what an amazing experience my brother and I had at your store on Saturday. We live in Charleston, SC, and were there visiting for the weekend. We rode our bike from here to there, and he needed some service done. The service department was extremely quick and courteous. We ate lunch while we waited and it was delicious. His bike was ready in about 30 minutes, which was what we were told it would be. We also bought t-shirts while we were there and had the most pleasant, helpful, and friendly sales associate I've ever had at a H-D dealership. Her name was Beth, and I've attached the photo I took of her while I was there, Lol. Please make sure she gets a copy, and make sure she, and all your employees get a pat on the back! [There's no] comparison to SMH-D! Ya'll ROCK!! I will be back for the concerts at the Shed!
Greg Norton -
My name is Bill Canter. I was truly surprised on Christmas day when my wife and kids took me to our basement only to find a 2010 Ultra Classic. I was speechless. My wife had bought my dream bike. She worked with "Doo-Rag" on the purchase. I am usually very skeptical and cautious when making large purchases. Since I wanted to know more, we went back into the store the week after Chrstmas. Doo-Rag explained every detail, including pricing as he stepped through the process. They even delivered it to the house. Needless to say, I felt confident she made the right choice in SMH-D. I will always recommend SMH-D to anyone looking for a H-D. Thanks.
-Anonymous -
Scott... it is a 2 hour drive from my house to SMH-D of Pigeon Forge but the 5 hour round trip was worth it! I purchased my Street Glide on Sunday 5/17 from David and Steve Ownby (another great asset) and I look forward to returning on this coming Saturday to pick up the bike. Be assured my friends will know that SMH-D is worth the trip when they are looking to purchase their next H-D bike. Thank you SMH-D, DAVID, Steve, Nikki, parts guys Skip & Danny!
-Anonymous -
Chuck and I just wanted to thank our salesman, Gary Louks, for his outstanding customer service. We really had a great experience in your store - everyone was so courteous and helpful!
Chuck and Jackie Cronnon, Indianapolis, IN -
I have never had a better experience buying anything than when my wife and I purchased our Wide Glide in May. Perry was the best, never pressuring me even though he knew he had me from the start. The poker run was fun and informative. Don in Finance was very patient and answered all our questions and went way out of his way, even though it was already past closing time. The only time I have ever needed Service, Sampson took really good care of us. I plan on buying all my Harley-Davidsons from Smoky Mountain.
John Renfro, Harriman, TN -
My wife and I purchased a 2007 RoadGlide from Smoky Mountain Harley in May of 2007. After our purchase we had an hour and half drive back to our home. The whole trip home we both agreed that our purchase from the folks at Smoky Mountain was the best buying experience that either of us had ever had, period! If you are considering buying anything Harley, I suggest you go see these fine folks. If you already have what you need stop and see them anyway. It is worth the trip to see all their customers get treated like royalty. Thanks to Scott and all the fine people at Smoky Mountain Harley Davidson for making our purchase such a great experience. We sincerely appreciate it." Steve and Sharon Randall.
-Anonymous -
Since Wendy and I have been part of Smoky Mountain Harley-Davidson's activities from it's beginning, riding our Harley-Davidson Deuce has become the quality time we have set aside to spend as a family because of our love for each other and riding motorcycles. We have watched Scott Maddux create with he staff and customers a personal relationship, helping bring the sport of riding a Harley-Davidson come true. We would like to close in saying that anyone that has not experienced the Smoky Mountain Harley-Davidson family will miss the change of a lifetime.
Doug and Wendy Jones, Maryville, TN -
It's the very best H-D dealership I've ever been to and also has the greatest selection of bikes anywhere. The best associates are there for your help on whatever your needs may be. My next Harley will be bought there just like the first one was. Thanks Smoky Mountain H-D for a great Harley.
Kent , Maryville, TN -
I spent about an hour in the Maryville TN shop and what a fun time I had. Plenty of items to spend $ on and the staff, well lets just say they were outstanding. Looking forward for my next visit, but since I am 500 miles away unsure when that will be. Hey if anyone is in the area shop by Smoky Mountain HD.
Richard , Plymouth, IN -
Two years in a row we have traveled to Maryville TN to follow my son's college baseball team. Last year my experience at you dealership was so great I couldn't wait to get back this year. Your team at SMH-D, should be commended for their excellence, everyone was very helpful and very informative with a great attitude. I will be back to buy my next bike at your place just because of the attitude of the people at SMH-D. Wish I had the names of all the people that helped my wife and I, but the only name I have is Shaun Herbert and he was asked a lot of questions, and spent a lot of time with us. Because of Shaun and his great willingness to help we will be back.
-Anonymous -
I just returned to Smoky Mountain HD on 3-29-08 to purchase a 2008 Street Glide. On our first visit to the new shop just before last Christmas we were greeted and treated like family. Mike and Steve were a pleasure to work with. The whole gang at SMHD made us feel welcome. I promised I would be back to by my Street Glide from them. After the thousands of people that had visited there after our visit, they remembered us as soon as we walked through the door, 4 months later !!!!! Thanks again and I am waiting for the call from Mike to let me know my new ride is there. See you all in a couple weeks.
Rick Terry and Landon Horton, Mt Carmel, TN -
My husband and I were in your show room this past Saturday . I was very impressed and please with the treatment we received. Your showroom, selection, and staff are by-far the best we have seen yet (and we have been to many showrooms). I was really impressed with Brad and Chuck that they would go the extra mile to put a reach seat on a bike just so i could see if it would fit me (see I'm kinda short). Thank you again for the hospitality and we will see you again when everything falls in place.
Jennifer Roberts, Doyle, TN -
We purchased two H-D motorcycles from SMHD 7 months ago and I have to say that the people at SMHD are indeed dedicated to servicing the customer after the sale. I am very satisfied and recommend SMHD to anyone to experience their service and sales department(s).
-Anonymous -
My wife and I found SMH-D in Feb during a trip to Gatlinburg ,we were treated like home folks, while in the dealership. we even got 16 of our friends to ride back with us in June just to hang out at the Shed. This will be a yearly ride for us now. this is the #1 dealership for us.
RICHARD , Florence, AL
Both the sales staff member... And finance person deserve high marks. It was a great buying experience.